BILLING POLICY
Dear Internet Services, LLC Customer:
As we grow the business and refine our internal business processes we find it necessary to apply a more standardized and efficient approach to billing you…..and getting paid by you, our valued customers.
It is very important that:
1. You maintain current contact information (email and phone number) on your account. Since e-mail is the primary means of communication between you and us (especially for billing purposes) it is extremely important that you monitor your “e-mail address of record”. Free email accounts can be set up through various sources.
2. If your e-mail address changes for any reason, it will be imperative you update this information with our billing department. Your invoices are sent by email and lack of receipt of an invoice does not waive payment due date.
Billing Cycle:
1st – Invoices are generated and emailed 15 days before your bill is due. (Before services are rendered.)
15th– Account balances are due in full on the 1st of each month.
25th – Grace Period ends on the 10th of each month.
26th – Unpaid accounts will be re-directed on the 26th day of each month. Unpaid accounts on the 26th of each month are deemed “late” and may be subject to a $10.00 late fee.
All services are month to month. You are committed from the 15th day to the 15th of each month.
Payment Methods:
We accept, Visa, Master Card, American Express, Discover, Debit Cards, EChecks, Physical Checks, and Cash.
Payment Options:
Auto Payment is easy and hassle free, just set it and forget it! Pay Online 24/7
CLICK HERE to reach your client portal.
Pay By Phone, 505-891-0448
Call in, one of our friendly associates would be happy to process your payment.
Pay By Mail
Mail your payment to:
Internet Services, LLC
PO Box 220
Edgewood, New Mexico, 87015
Wireless Packages:
5M x 2M $ 53.82 per month
10M x 3M $ 64.60 per month
15M x 4M $ 86.15 per month
20M x 5M $ 118.47 per month
Fiber Packages:
10M x 10M $ 45.00 per month
100M x 100M $ 65.00 per month
1Gb x 1Gb $ 95.00 per month
Installation Fee’s vary call for current pricing.
More service packages & specialty packages including business and commercial accounts are available, please call us at 505-891-0448 or email us at info@isllc.llc.
Discounts:
Save With Pre-pay – 6 months (take a 5% discount) or 12 months (8% discount).
Referral Discount – Like our service? Tell your friends and get a free month of service!
Ministry Discounts – Pay for installation and get free monthly service! (Call the office for details 505-891-0448).
Penalties & Penalty Fees:
Late Payments – Payments are deemed “late” when a valid payment has not been received electronically or physically at the above address on or before the 10th day of each month.
Late Payment Penalty – $10.00 may be charged on the 26th of the month.
Delinquent Accounts
Accounts are deemed “delinquent” if payment in full has not been made by the 26th of each month and will be redirected on the 26th of the month.
Redirected Accounts
This notice will serve as your disconnect notice. If your service is redirected for non-payment, a $25.00 disconnect may be charged to your account.
Reinstatement
Payment in full of current balance, including late fees may be required to reinstate service
Collections
Accounts with open balances over 90 days will be turned over to collections.
Returned Check Fee / Declined Electronic Payment Fee
If a check is returned for non-sufficient funds, or your electronic payment is declined a $54.10 fee will be assessed on your account.
Refunds
No credits or refunds will be issued for down times incurred.